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I am an old customer, what credentials do I use to log into your new site?
I am a new customer, how do I sign up?
How do I reset my password?
Orders and refunds
What happens if some items are back ordered?
How do I look up my old orders?
Has my order shipped?
Is my order ready for pick up?
What is your return policy?
Returns & Exchanges
How much does shipping cost?
How long will it take for my shipment to arrive?
What shipping company do you use to deliver our order?
Does someone need to be there to accept the package?
Am I able to pick up my order?
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What are your store hours?
Are you open on the holidays?
What is the store address?
Promotions, Donations & Samples
I have a non profit organization/charity can you donate product?
Are there any promotional codes or discounts available?
Can we use promotions instore and online?
How do I order a sample of one of your products?
What does FDA approved mean?
How do I report a damaged product?
Do you have stock of an item I am looking for?
I want a product (size or colour) you do not have on the website
How do I know if the price is per unit, case or pack?
Custom & Special Order
How do Special Order items work?
How do I customize ribbon?
How do I customize stickers and labels?
Small Quantity Customization
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